Privacy Policy

Last updated: February 2026

1. Introduction

Dula Agro Services Limited ("the Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit our website at dula.com.ng or interact with our services.

2. Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide, including:

• Contact Information: Name, email address, phone number, and organization name when you submit an enquiry form
• Communication Content: The content of messages and enquiries you send to us through the website
• Partnership Information: Business details provided in the context of project proposals or partnership discussions

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• IP address (anonymized where possible)
• Device information

3. How We Use Your Information

We use your personal information for the following purposes:

• Responding to Enquiries: To process and respond to your questions, partnership proposals, or service requests
• Business Communications: To send relevant updates about our projects, capabilities, and industry insights (with your consent)
• Website Improvement: To analyze usage patterns and improve the functionality and content of our website
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Security: To protect the integrity and security of our website and systems

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

• Service Providers: Trusted third-party providers who assist with website hosting, email delivery, and analytics, bound by confidentiality obligations
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry data is typically retained for up to 24 months unless a longer retention period is required or permitted by law.

7. Your Rights

Subject to applicable laws, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Objection: Object to the processing of your data for specific purposes
• Withdrawal of Consent: Withdraw consent for data processing at any time (where consent is the legal basis)

To exercise any of these rights, please contact us at info@dula.com.ng.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any website you visit through links on our site.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so we can take appropriate action.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Dula Agro Services Limited
Mulliner Towers, Alfred Rewane Road, Ikoyi, Lagos
Email: info@dula.com.ng
Phone: +234 9043529310

13. Compliance with Nigerian Data Protection Regulations

This Privacy Policy is designed to comply with the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act (NDPA) 2023. As a data controller, Dula Agro Services Limited is committed to upholding the principles of lawfulness, fairness, transparency, data minimization, accuracy, storage limitation, integrity, and accountability in all our data processing activities.